General Repair Policies
Things break – it’s a fact of life. When they do, it’s important to have a great resource for service and repair. Our factory trained certified service department is precisely that resource. We provide component level electronic service on most major brands of professional audio and music equipment. We are skilled at troubleshooting solid state and vacuum tube circuitry, as well as performing speaker re-coning. We perform repairs on amplifiers, mixers, speakers, moving lights and rack gear. We maintain an extensive parts inventory. We also offer a rush service, for an additional fee, that provides an even quicker turnaround required by touring musicians, churches and other customers that need to be up and running as fast as possible. If you would like to mail or courier in a repair, please give us a call first at 608-781-6855 to confirm we are able to service your equipment. For information of service, email firstname.lastname@example.org
Audio repairs are generally unique to each unit. With the sophistication of today’s equipment and the relatively low cost to replace a broken unit, we have found that the best way to deal with pricing is on an individual basis at an hourly rate.
We have looked at flat rate pricing but found it impractical due to the lack of reoccurring problems, even amongst the same model number of unit. The only way to make flat rate pricing work for a company is to place those prices higher than they would normally be in order to cover themselves. Free estimates are along the same lines. A free estimate is generally an educated guess (or sometimes just a guess). Again, that guess is going to be higher that normal to cover themselves.
We have found the fairest way for all parties, is to charge an hourly rate on each unit. We will then put your unit on the test bench and a technician will diagnose the repair. The technician will then contact you to discuss the next course of action. You can either accept or decline. If you accept, your unit will then be repaired as soon as possible. If you decline, your unit will be put back together and you will be charged the minimum labor fee. In both cases you will be contacted when your unit is ready to be picked up.